FAQ
Order Enquiry
Our next delivery date is stated on the checkout page. Please choose accordingly. We deliver based on the our weekly delivery schedule (Every Tuesday & Saturday, between 12pm – 6pm).
Please note that during sales and peak period or rainy season, delivery might be delayed up to 2 hours. We seek your understanding in this
Availability of fruits are subjected to season and flight/shipment. In the event that the fruits you ordered are not available before delivery, we will inform you to change to another fruit that is available.
Due to the current Covid-19 situation, self-collection is unavailable.
All items sold cannot be changed or refunded.
There is no minimum spend. However, orders below $76 (after any promotion/credit) will incur a $7 delivery charge.
All our orders are pack in recycled fruit boxes. We provide fruits box/ basket customisation service. Kindly email us at orders@taikanghealthyfruits.com to find out more.
Please send an email to orders@taikanghealthyfruits.com
Delivery Enquiry
We deliver locally, within Singapore.
Orders of $76 (after any promotion/credit) and above entitled to free delivery. There will be a delivery charge of $7 for orders below $76 (after any promotion/credit). Free delivery is not applicable to Tuas, Jurong Island and Sentosa.
Delivery to Tuas, Jurong Island and Sentosa will be $10.
There will be additional $5 for delivery to non-residential area.
There will be additional $3 for delivery to address with no lift.
Our customer service staff will contact you separately for the additional payment.
No, we do not provide redelivery. The box of fruits will be left outside the unit (as per delivery address). There will be no redelivery if the delivery company is not able to enter the premises. Order will be deem as fulfilled.
A photo of the fruits box will be taken and sent to inform customer of the successful delivery. Tai Kang Healthy Fruits will not be liable for any missing/damage to the fruits.
In the event if customer ask to deliver to another address. Whole cost will be bear by the customer.
We do not accept any changes after an order has been placed.
If you would like to send it to different addresses, please order separately.
Please check your shipping address before carting out. Kindly ensure that the unit number and postal code is correct. In the event if any information is entered wrongly, we will follow the postal code and leave it at the lift lobby. We will not be able to bring the fruits back and redeliver as it will affect the freshness of the fruits. We seek your understanding in this matter.
Defective/Incorrect items
If you believe you have received a defective item, you can send it to us at orders@taikanghealthyfruits.com with your order number, and a photograph of the defect.
All defective items have to be made known to us within 24 hours upon receiving of goods.
If the item is deemed defective by Tai Kang Healthy Fruits, store credit will be issued. Where store credits are issued, such store credits will expire after 3 months. Tai Kang Healthy Fruits reserve the rights to choose to issue store credit or refund
If you believe you have missing item in your order, drop us an email at orders@taikanghealthyfruits.com with your order number, and a photograph of the item.
If the item is deemed missing by Tai Kang Healthy Fruits, store credit or a refund will be issued. Where store credits are issued, such store credits will expire after 3 months. Tai Kang Healthy Fruits reserve the rights to choose to issue store credit or refund.
